Orders

Shipping & delivery

We ship within the United States. Orders are packed and dispatched from Monday to Friday, excluding public holidays.

Processing time

Orders placed before 1pm Mountain Time on a business day are usually packed the same day. Orders placed after that, or over a weekend, are packed on the next business day. You will receive a confirmation email when your order is on its way.

Delivery estimates

• Standard delivery — 3 to 7 business days after dispatch.
• Expedited delivery — 2 to 3 business days after dispatch, where offered at checkout.

Delivery estimates are given in business days and begin from dispatch, not from the time the order is placed. Carriers occasionally run behind during peak periods and severe weather; where that happens we will keep you informed.

Shipping costs

Shipping is calculated at checkout before you pay, based on the delivery address and the size of the order. The amount shown at checkout is the amount you pay — there are no charges added afterwards.

Where we ship

We currently ship to addresses in the United States only, including Alaska and Hawaii. We are not able to ship internationally, and we cannot deliver to freight forwarders.

Damaged or missing parcels

Glass, stoneware and ceramic pieces are packed carefully, but occasionally something does not survive the journey. If your order arrives damaged, email support@rezgoodies.store within 14 days with your order number and a photograph, and we will replace or refund the affected item. If tracking shows delivered and the parcel is not with you, contact us and we will open an enquiry with the carrier.