Orders

Returns & refunds

If something is not right, we will make it right. You may return most items within 30 days of delivery for a refund or an exchange.

The basics

• You have 30 days from delivery to start a return.
• Items must be unused and in their original packaging, in a condition we could sell again.
• Email us first at support@rezgoodies.store — do not post anything back before you have heard from us, or we may not be able to match your parcel to your order.

How to start a return

Email us with your order number and which items you would like to return, and tell us briefly what went wrong. We will reply with return instructions and the address to send to.

Refunds

Once your return reaches us we will inspect it and email you to confirm. Approved refunds are issued to the original payment method within 5 to 10 business days. How quickly the money appears on your statement after that is set by your bank or card issuer, not by us. Original shipping charges are refunded only where the item was faulty, damaged or sent in error.

Return shipping

If the return is because of a mistake on our part — the wrong item, a fault, or damage in transit — we cover return shipping. If you have simply changed your mind, return shipping is at your own cost and we recommend a tracked service, since we cannot refund a parcel that does not arrive.

Items we cannot take back

• Bath and body items where the seal has been broken, for hygiene reasons.
• Candles that have been burned.
• Items marked final sale at the time of purchase.
• Gift cards.

None of this affects your statutory rights in respect of faulty goods.

Faulty or damaged items

Report damage within 14 days of delivery with a photograph and we will replace or refund the item. You will not be asked to pay return shipping on a damaged or faulty item.